At Stratsys, we offer a SaaS platform that streamlines compliance in business-critical areas such as ESG (Environmental, Social & Governance), GRC (Governance, Risk, and Compliance), Strategic and Quality work. Unlike other compliance tools, we go a step further by moving organizations from reporting to action and effectively distributing responsibility internally.

We’re looking for a Customer Success Manager to join our team in either Gothenburg or Stockholm. In this role, you’ll work with private-sector clients, focusing on those with products in GRC and ESG. You’ll manage a wide range of customer relationships and help clients navigate regulatory frameworks like CSRD, NIS2 & DORA while driving value through our platform.

As a Customer Success Manager, you’ll focus on both our customers and our platform. You’ll be the main contact for small and large clients and take overall responsibility for their success. This role is all about combining platform knowledge with relationship building, so we’re looking for someone who enjoys working directly with our platform, staying close to customers, and driving growth. A data-driven approach will help you find ways to improve and create strategic solutions that bring real value to our clients.

WHAT'S IN IT FOR YOU? 💡

• An engaging work environment with people with a shared mindset to deliver a world-class product in important and impactful areas.
• Opportunities to learn about GRC, ESG, and the financial sector, even if you don’t have prior experience.
• Challenging, varied, and engaging work tasks with room and encouragement to be independent and innovative.
• Join a high-energy, close-knit team where every success is celebrated together. Please look at our Instagram to get an insight into our culture.
• Work from a fantastic and central office in one of Hötorgsskraporna in Stockholm or at Kungsportplatsen in Gothenburg.
• Join a company with great benefits – read more about our benefits here!

ABOUT THE ROLE 📌

You’ll have a strategic impact by guiding clients from adoption to expansion—a key factor in our growth. Working closely with Project Managers and Sales Specialists, you’ll ensure clients fully utilize the platform, strengthening loyalty and opening doors for further sales.

Key Responsibilities:

• Build long-term customer relationships based on trust and engagement, working with both senior decision-makers and operational teams.
• Ensure customers achieve their goals and get full value from our platform.
• Assist customers with platform adjustments and improvements.
• Advise customers, raising awareness and interest in our products.
• Develop deep product knowledge to become a trusted advisor for customers.
• Sales responsibility: Collaborate with Sales Specialists to proactively manage sales activities, meet revenue targets, and identify new opportunities within existing accounts.
• Manage personal responsibilities with an individual budget, including a clear sales and budget responsibility.
• Handle negotiations, renewals, and agreements with clients.
• Work with Sales Specialists to analyze product usage, identify growth opportunities, and optimize product utilization.

YOUR BACKGROUND ✔️

• Bachelor’s or master’s degree in a relevant field, such as business administration or systems science.
• 2-5 years of relevant work experience, preferably as a Customer Success Manager.
• Experience working with negotiations and customer agreements.
• Strong interest in systems and digitization with experience in handling and learning new systems.
• Fluent in Swedish with excellent English skills.

Bonus Qualifications:

• Understanding of regulatory requirements for industries like banking and finance.
• Experience with GRC, ESG, or CSRD-related processes.
• Tech-savvy and eager to learn more about technical solutions.

ABOUT YOU 👀

To thrive in the role, we see that you are a relationship-builder with a genuine interest in customer-oriented work and smart digital solutions. You are self-motivated, proactive, and have a positive attitude. You are curious and eager to learn, embracing new developments in the ever-evolving tech landscape. You value a positive team environment and the opportunity to be part of a growth journey. You are simply ready for your next adventure with Stratsys!

ABOUT US 🚀

Does this look like a role for you? Do not hesitate—show your interest today since we are working ongoing with the selection of candidates.

Is this particular role not quite right for you? Show your interest for future openings by connecting with us. We look forward to hearing from you!

Want to read more about us and your future colleagues or take part in our everyday life? Visit jobs.stratsys.com or follow us on LinkedIn or Instagram.